Refund and Returns Policy

Effective Date: 16-01-2025
Last Updated: 16-01-2025

At AncoMart, we value your satisfaction and strive to provide a hassle-free shopping experience. This Refund and Returns Policy outlines the terms for returning products and obtaining refunds or replacements. By making a purchase on www.ancomart.com, you agree to the following terms:

1. Eligibility for Returns

Products may be eligible for return if:

  • The item is defective, damaged, or the wrong product was delivered.
  • The issue is verified by our team after submission of necessary evidence (e.g., photographs of the item).

The following items are non-returnable:

  • Perishable goods.
  • Digital products and software downloads.
  • Customized or personalized items.

2. Return Timeframe

  • Customers must initiate a return request within 7 days of the delivery date. (Subjected to vary based on product and order)
  • Requests made after this period will not be accepted.

3. Conditions for Returns

For a product to qualify for a return:

  • The item must be unused and in its original packaging.
  • All original tags, labels, manuals, and accessories must be intact.
  • Items showing signs of use, damage, or tampering may not be accepted for return.

4. Refund Process

  • Refunds will be processed using the original payment method or as otherwise communicated via email.
  • The total amount paid, including shipping charges, will be refunded.
  • Refund processing may take 7–10 business days after the return is received and verified.

5. Return Shipping

  • AncoMart will bear the return shipping costs for eligible items.
  • Customers will be provided with a prepaid shipping label or instructions for arranging the return.

6. Replacement Policy

  • AncoMart offers replacements for eligible returns.
  • Replacements will be processed after the returned item is verified.
  • If a replacement is not available, the customer will be notified, and a full refund will be issued.

7. Exceptions

  • Exceptions to the refund or return policy may apply based on the specific order.
  • In such cases, customers will be informed of the applicable terms at the time of purchase or return request.

8. How to Initiate a Return

To initiate a return or replacement:

  1. Contact us at [email protected] within the return timeframe.
  2. Provide your order details, reason for return, and supporting evidence (if applicable).
  3. Follow the return instructions provided by our team.

9. Contact Us

If you have any questions or concerns about this policy, please reach out to:

Address: Diglipur, Andaman and Nicobar Islands

Email: [email protected]

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