Frequently Asked Questions
Orders
Can I cancel my order?
Yes, you can cancel your order anytime before it is shipped.
Post-shipping, cancellations are accepted only if:
You receive the wrong product.
The product is damaged upon delivery.
Please contact our support team at support@ancomart.com for cancellations.
Can I track my order?
Yes, once your order is shipped, you will receive tracking details via email or SMS.
Payments
What payment options are available?
We accept the following payment methods via Razorpay:
Credit Cards,
Debit Cards,
UPI,
Net Banking,
Wallets.
(Cash on Delivery is not available.)
Are there any hidden charges?
No, there are no hidden charges. The price you see at checkout is the final amount you pay.
Shipping
What is the processing and delivery time?
Processing Time: 1-2 business days
Delivery Time: 7-10 business days across India.
Store Pickup: Orders are typically ready for pickup within 1-2 business days. You will be notified when your order is available.
Delivery Time: 7-10 business days across India.
Store Pickup: Orders are typically ready for pickup within 1-2 business days. You will be notified when your order is available.
Do you ship across India?
Yes, we offer PAN India delivery.
We also offer Store Pickup for customers who wish to collect their orders directly from our designated pickup location. Details will be provided upon order confirmation.
We also offer Store Pickup for customers who wish to collect their orders directly from our designated pickup location. Details will be provided upon order confirmation.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of successful delivery or pickup for:
- Wrong products
- Damaged or defective products
Non-returnable items include:
- Software licenses
- Digital/downloadable products
- Other items as mentioned on product pages.
- Wrong products
- Damaged or defective products
Non-returnable items include:
- Software licenses
- Digital/downloadable products
- Other items as mentioned on product pages.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after the returned item is inspected.
How will I receive my refund?
Refunds will be credited to the original payment method used during purchase.
Contact & Support
How can I contact Ancomart?
You can reach us at:
📧 Support: support@ancomart.com
📧 Sales: sales@ancomart.com
📧 Support: support@ancomart.com
📧 Sales: sales@ancomart.com
Do you offer bulk or wholesale orders?
Yes, for bulk purchases or special inquiries, please contact our sales team at sales@ancomart.com.