Effective Date: 16-01-2025
Last Updated: 16-06-2025
🚚 Order Processing Time
At Ancomart, we strive to process all orders quickly and efficiently.
- Order Processing Time: 1-2 business days.
- Processing includes payment confirmation and order preparation.
📦 Delivery Timeline
- Delivery is typically completed within 7-10 business days after the order is shipped.
- Delivery timelines may vary depending on the vendor’s location, shipping method, and the delivery address.
🛍️ Shipping Management – Multi-Vendor Marketplace
Ancomart is a multi-vendor marketplace.
- Products listed on the platform may be shipped directly by independent vendors.
- Each vendor is responsible for their own shipping, packaging, and timely delivery.
- Delivery timelines may differ for each product depending on the vendor’s location and logistics capability.
💸 Shipping Charges
- Shipping fees are determined individually by each vendor.
- Some vendors may offer free delivery within a certain distance range (e.g., free delivery within 2 KM).
- Vendors may charge flat shipping rates based on distance bands. Example:
- Free delivery: within 2 KM
- ₹X: for 2 KM – 5 KM
- ₹Y: for 5 KM – 10 KM
- ₹Z: for distances beyond 10 KM
- The exact shipping charge applicable to your order will be calculated automatically at checkout based on your delivery address and the vendor’s shipping configuration.
🚚 Delivery Methods
- Vendors may use their own delivery team or third-party courier partners to fulfill orders.
- Tracking details (if available) will be provided by the vendor.
📍 Delivery Areas
- Delivery is available across India, subject to the serviceable areas defined by individual vendors.
- Some remote locations may not be covered by certain vendors.
- Availability will be confirmed at checkout.
🚫 Undeliverable Packages
Orders may be canceled by the vendor if:
- The delivery address provided is incorrect or unreachable.
- The customer is unavailable or refuses delivery after repeated attempts.
In such cases, the vendor may process a refund minus applicable shipping or handling charges.
🤝 Responsibility and Support
- Vendors are solely responsible for shipping and delivery.
- Ancomart facilitates communication but is not liable for any delays, delivery failures, or shipping disputes caused by the vendor.
- Ancomart will assist in dispute resolution if the customer is unable to resolve the issue directly with the vendor.
📝 Contact for Shipping Issues
For shipping-related queries or concerns:
- Step 1: Contact the vendor directly via the order page or their vendor store page.
- Step 2: If unresolved, escalate to Ancomart Support:
📧 support@ancomart.com